| CUSTOMER SUPPORT |
Multi-Tier support strategy is adopted in order to cover different levels of problem severity, different sources and different resolutions efficiently. In order to optimize our resource utilization, a multi-level support plan is being adopted with finite mission definitions and clear tasks/assignments.
All problems should be reported to our helpdesk/support center. Our ticketing System keeps records of reported problems and all related data for later reference, review, analysis and management. Support coverage extends over 24×7 span to ensure peace of mind for our clients.